Cancellation, Return & Refund Policy

At Cartlofts, your satisfaction and seamless experience with our technology products are our top priorities. We are committed to providing high-quality 3C accessories and a worry-free shopping experience. If you encounter any shipping issues, product concerns, or have questions about your order, please contact us anytime. Our support team is always happy to help.

📩 Customer Support: cs@cartlofts.com

📦 Please ensure your full and accurate shipping address is entered at checkout. Incomplete addresses may cause delivery delays or failed shipments.

🔁 RETURN POLICY
Not Happy With Your Order?

You may return your item within 90 days of receiving it if you are not fully satisfied.

To qualify for a return:

Item must be unused
In original condition
In original packaging
Proof of purchase is required

Please contact our customer service team before returning your item to ensure it is sent to the correct warehouse.

Shipping Fee Responsibility

If the return is due to customer preference (wrong model, color, or change of mind), the customer is responsible for return shipping.

If the return is due to our mistake (defective, damaged, incorrect, or missing item), Cartlofts will cover return shipping.

⚠️ Original shipping costs are non-refundable.

❌ ORDER CANCELLATION
Cancel Before Shipping

Orders can be canceled within 48 hours after placing the order and before shipment for a full refund.

Cancel After Shipping

Once the order has shipped, we are unable to cancel it directly. You may:

Refuse the package upon delivery

A refund will be issued after the package is returned, minus shipping costs

🛠 DAMAGED, DEFECTIVE, OR LOW-QUALITY ITEMS

If your product arrives damaged or defective, please email us immediately at:

📩 cs@cartlofts.com

Please include:

Your order number

A clear photo of the damaged or defective item (on a flat surface with the issue clearly visible)

✅ After verification, we will:

Send a free replacement

No return of the damaged item is required

🛡 WARRANTY POLICY

This warranty covers manufacturing defects only and does not cover:

Accidental damage
Improper use or insufficient care
Normal wear and tear
Physical damage from drops or impacts
Unauthorized modifications or repairs
Liquid damage (returns/exchanges not accepted if exposed to liquid)

💳 REFUND POLICY

You may request a refund under the following conditions:

✅ Full Refund Available If:

The product is completely defective or non-functional

You did not receive your order within 90 business days (specific regions only)

Refunds for approved returns are issued to the original payment method within 7-10 business days after we receive and inspect the return.

If you haven’t received your refund yet:

1.Check your bank or PayPal account again

2.Contact your bank or credit card provider (processing may take 3–5 business days)

3.If still unresolved, email cs@cartlofts.com

SHIPPING COST & RELISTING FEE

If there is no product quality issue, customers are responsible for return shipping costs.

If the item is defective, damaged, missing, or incorrect, Cartlofts covers the return shipping.

✅ No relisting or restocking fees charged.

To begin a return, please email us at cs@cartlofts.com with your order number.